01Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Edge Assist platform, including our AI-powered voice receptionist, call handling, and workflow automation services (the "Service"), provided by NextEdge Data ("NextEdge Data," "Edge Assist," "we," "us," or "our").

By accessing or using the Service — whether directly or through our partnership with VirtuCrest — you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have the authority to bind that organization.

02Description of Service

Edge Assist is an AI-powered operations platform that handles inbound and outbound calls, patient/client conversations, appointment scheduling, and related workflow automation for healthcare and service-based practices.

Edge Assist is available both as part of the VirtuCrest practice management partnership and as a standalone product sold directly to other clients. The Service is not exclusive to VirtuCrest clients.

03Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding contract to use the Service
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate and complete information when setting up your account

04Subscriptions & Billing

Edge Assist is offered under the following plan structures:

A one-time setup fee applies at onboarding and varies based on practice size and configuration needs. Per-minute rates, monthly fees, and setup costs are disclosed at the time of purchase and in your service order.

Number porting to Edge Assist's calling infrastructure is provided at no additional charge.

• Fees are billed in advance for flat-rate plans and in arrears for usage-based plans, unless otherwise stated in your order
• You authorize us to charge your payment method on file for all applicable fees
• Failure to pay may result in suspension or termination of the Service
• All fees are non-refundable except as required by law or expressly stated in your service agreement

05Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including HIPAA, TCPA, or state telemarketing laws
• Transmit unlawful, harassing, deceptive, or fraudulent content
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service or related systems
• Use the Service to place calls without proper consent where required by law

06Third-Party Services

The Service relies on third-party infrastructure providers to operate, including but not limited to telephony carriers, voice AI providers, and CRM platforms. Your use of the Service is also subject to the acceptable use policies of these underlying providers where applicable.

We select and maintain relationships with these providers but do not guarantee their uptime, and are not liable for service interruptions caused by third-party infrastructure outside our direct control.

07Data, Privacy & PHI

Our collection, use, and safeguarding of data — including any Protected Health Information (PHI) processed through the Service — is described in our Privacy Policy & HIPAA Compliance Statement, which is incorporated into these Terms by reference.

Where the Service is used to process PHI on behalf of a healthcare provider, a separate Business Associate Agreement (BAA) governs that processing and controls in the event of any conflict with these Terms.

08Intellectual Property

The Service, including its software, voice AI configurations, branding, and underlying technology, is the property of NextEdge Data and its licensors. These Terms do not grant you any ownership rights in the Service.

You retain ownership of your own business data, client records, and content submitted through the Service.

09Service Availability

We strive to maintain reliable uptime but do not guarantee the Service will be uninterrupted, error-free, or available at all times. Scheduled maintenance, third-party outages, and factors outside our control may affect availability.

Any specific uptime commitments will be defined separately in a Service Level Agreement (SLA) where applicable to your plan.

10Limitation of Liability

To the maximum extent permitted by law, NextEdge Data, Edge Assist, and their affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the twelve (12) months preceding the claim.

11Indemnification

You agree to indemnify and hold harmless NextEdge Data, Edge Assist, and their officers, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the Service or violation of these Terms.

12Termination

• You may cancel your subscription at any time in accordance with your service agreement
• We may suspend or terminate your access for non-payment, breach of these Terms, or misuse of the Service
• Upon termination, your right to use the Service ends immediately; certain data retention and deletion obligations continue as described in our Privacy Policy

13Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles.

14Changes to Terms

We may update these Terms from time to time. Material changes will be communicated in advance where possible. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact Information

Questions about these Terms:

• 📧 info@edgeassist.ai
• 📧 info@nextedgedata.com
• 📞 732-558-5523